Frequently Asked Questions

Getting Started

Call us or email us. It’s that simple.

This is a conversation between you and the therapist that lasts about 20 minutes. It is important to us to make sure we are the right fit for your needs.

If we aren’t, we will offer resources that will help you find the right fit.

The first session is all about getting to know each other. We’ll ask about what brought you in, your history, and what you’re hoping to get out of therapy.

There’s no pressure to share more than you’re comfortable with. Think of it as a conversation – not an interrogation.

Most sessions are 45–60 minutes.

You will have a portal through TherapyNotes. All you do is sign in, go to the schedule, and click the link to schedule your appointment. It’s easy.

Who We Work With

We work with clients ages 9 to 100.

All are welcome. However, other agencies best serve the little ones, and we can give you some great referrals if your little one needs them.

Our Team

Each therapist has a master’s degree in Counseling or Social Work.

We have licensed therapists and provisional licensed residents in counseling.

Yes, we actually answer the phone, and if we are busy, we do call back. If you call during our business hours, your call will be answered that same day.

If out of hours, then within 24 hours of us returning to the office.

Insurance & Payment

No, we want to give you all of our energy and focus, so we do not bill insurance. Instead, we will provide a Superbill for you to submit to your insurance carrier for reimbursement.

We happily provide you with a Superbill to submit to your insurance for reimbursement of OON/Out-of-network Benefits – and we introduce you to Mentaya, the game changer for therapy.

It can do some or all the work to help you get reimbursed for out-of-network therapy.

It is a service designed to help clients get reimbursement from their insurance for out-of-network therapy.

Our Office

Our office is located at:

8918 George Washington Memorial Highway
Yorktown, VA 23692

We are right off Route 17, next to York High School.

Actually, it is. Many people give us good reviews.

Your choice – it’s your space when you are here. We want you to feel comfy, so take off your shoes too if you want.

The Fun Stuff

That’s up to you. We want you to have whatever makes you comfortable.

Ultra Soft Kleenex – we have an unlimited supply, no worries.

Yes, we are real people, too, but don’t worry. We won’t go on and on, as our focus is on you.

We use Calm and Insight Timer.

Dog – actually, you will meet our therapy dog in training, Dutch, the white boxer. He’s been in training for a while because he forgets he can’t give dog kisses.

No, we don’t have those skills. Our ability to listen attentively and ask the right questions can make us seem like we have mind-reading abilities.

Still have questions? We’d love to hear from you.

Get in Touch

Staying stuck is harder than taking the first step.

You deserve support, clarity, and a place where your voice can be heard.

And you're courageous enough to start your own work on the path of the life you want.

Reach out today to schedule a consultation and take the first step forward.